Terms of Service
Special Orders
If a specific gemstone, bead, or jewelry item is not available in your preferred size, color, or style, you may place a special order by emailing contact@rjpgems.com.
All special orders require full prepayment. Delivery times may vary, with most special orders taking approximately 6–8 weeks. In some cases, items may arrive sooner, but no delivery date is guaranteed.
Gemstone Disclaimer
Important Information About Gemstone Treatments
Please note that many colored gemstones are treated to enhance their appearance and durability. Common treatments include heat, irradiation, oiling, or filling. Heat treatment is often applied to rubies and sapphires to improve color and clarity, while oiling is commonly used to enhance the clarity of emeralds. These treatments are widely recognized and accepted in the international jewelry trade.
While heat-treated gemstones are generally considered permanent, some treatments, such as oiling, may require periodic maintenance to maintain optimal appearance. For example, oiled emeralds may need re-oiling over time.
RJP Gems does not provide gemological reports for every gemstone offered. Buyers should assume that most gemstones may have undergone some form of enhancement. Customers in the United States may refer to the Gemstone Standards Commission or the American Gem Trade Association (AGTA) Gemstone Enhancement Manual for more information, or contact AGTA at (214) 742-4367.
Laboratory reports are available upon request for most uncertified items, subject to prepayment. U.S.-based gemological laboratories typically disclose heat treatment or other enhancements. European laboratories may report heat treatment only if specifically requested but will confirm if no treatment has been applied. Scientific methods continue to evolve, and there may be differences of opinion among laboratories regarding treatment, extent, or permanence.
Liability
The information provided by RJP Gems is for descriptive and informational purposes only. RJP Gems expressly disclaims all liability, whether direct or indirect, arising from a customer’s use or reliance on this information.